JALISCO COVID-19 FAQ
Prepared September 23, 2020
 
Q: Can international travelers visit Mexico now?
 
A.     Yes - travelers are permitted to fly to and from Mexico for tourism purposes. The United States has temporarily limited inbound land border crossings to “essential travel” only. This restriction is scheduled to remain in effect through October 21, 2020. More information is available here.
 
Q: Are any quarantine requirements in place for international travelers visiting Mexico? 
 
A.     There are currently no quarantine requirements in place. Travelers exhibiting COVID-19 symptoms may be subject to additional health screenings and/or a 14-day quarantine. For U.S. citizens returning to the United States from Mexico and all other foreign locations, the CDC recommends they follow the local recommendations of their city or state. Updates can be monitored here.
 
Many hotels are requiring temperature checks upon arrival. If a guest has a high temperature, check-in will be suspended and the guest will be referred to the hotel´s doctor who will notify the government COVID call center. Health officials will then accompany the guest for resting and treatment (if necessary).
 
If a hotel guest presents COVID-19 symptoms during his/her stay, the guest will be immediately referred to the hotel doctor who will notify the local government health officials. The guest will be placed in an isolation room until the arrival of health officials who will accompany the guest for testing and treatment (if necessary). The guest will not be permitted to return to the hotel. 
 
Q:  What steps has Jalisco taken to create a safe environment for international visitors? 
 
A.     The state of Jalisco received the World Travel and Tourism Council’s “Safe Travel Global Safety & Hygiene Stamp” on June 14 for applying globally standardized hygiene and sanitation standards at its facilities.
 
Q:  What requirements are in place regarding face coverings and social distancing? 
 
A.     All residents and visitors are encouraged to maintain social distancing practices and the use of masks is mandatory.
 
Q: What restrictions are currently in place for Jalisco’s tourism industry? 
 
A.     The state of Jalisco remains in Phase 0 of its COVID-19 recovery plan. Hotels are permitted to operate at 50% capacity with pools, beach clubs, gyms, and restaurants open to guests, though spas remain closed. All hotels are required to follow cleanliness and sanitation protocol established and monitored by local authorities in addition to protocol required by their parent company or ownership. Restaurants and cafes that apply established sanitation and safety protocol are able to operate at 50% capacity. Bars and nightclubs in both Puerto Vallarta and Guadalajara are open and operating at 50% capacity. Museums and galleries have resumed operations with their normal hours with a density of 1 person for every 7 square meters, considering the total area of the establishment. Shopping centers must ensure the maximum density of one person per 7 square meters.
 
Q: What restrictions are in place for public spaces and popular tourism attractions?  
 
A.     In Puerto Vallarta, all beaches are open. The Malecon waterfront promenade is not yet fully open to the public, but access points to restaurants and shops are available and operating at 50% capacity.
 
In Guadalajara, most major attractions are open including Teatro Degollado, Hospicio Cabañas, San Juan de Dios Market, and the Guadalajara Cathedral, though there are no public masses. The artisan shops and workshops in Tlaquepaque are open with sanitary government protocols (e.g. hand sanitizer, mandatory masks, and social distancing). The UNESCO World Heritage Site Guachimontones reopened on September 19.
 
In the town of Tequila, only La Cofradía is currently offering tours inside its distillery. The distillery tours have a reduced capacity and reservations are required. When Jose Cuervo’s distillery opens, its capacity will be limited to 20 people. Both Jose Cuervo and Sauza are offering agave landscape tours. Other distilleries are currently closed to the public. The Juan Beckmann Gallardo Cultural Center is open with capacity limited to 10 people.
 
Q: What can be expected upon arrival at Puerto Vallarta International Airport and Miguel Hidalgo y Costilla Guadalajara International Airport?
 
A.     COVID-19 protocol for international airports in Guadalajara and Puerto Vallarta is as follows:
  • ·       Masks are required. 
    ·       Disinfectant is applied on welcome mats at entrances to the terminals. 
    ·       Social distancing of at least 5 feet is encouraged in lines of documentation, inspection point, migration, customs, baggage claim, boarding, and disembarking, among other processes. 
    ·       Use of adjoining seats is restricted. 
    ·       Use of documentation and migration counters and kiosks is limited in all common areas. 
    ·       Access to common use facilities, such as play areas, is restricted. 
    ·       Antibacterial gel dispensers are available throughout terminal buildings.
    ·       Authorities, airlines, handling agents and commercial operators use gloves and face masks in processes that involve contact with passengers. 
    ·       All restaurant and food court personnel must wear disposable face masks and gloves.
 
All passengers must pass through a thermal fever detection camera. If the traveler’s temperature exceeds 99.5°F (37.5°C), the authorities will do a second temperature check with an oral thermometer. If the passenger’s temperature is still above 99.5°F, the passenger will be transferred to a designated isolation space inside the airport. The passenger will remain there until an ambulance or other medical transportation arrives to accompany them to a hospital for testing. If the result is positive, the passenger will remain isolated in the hospital for 14 days.
 
All passengers are required to fill out a form titled “Questionnaire of Identification of Risk Factors in Travelers” available on-site via QR code or in hard copy. 

Q: What can be expected upon arrival at a hotel or resort?
 
Jalisco state government has established COVID-19 protocol which consists of sanitary recommendations and good practices that promote a healthy and hygienic environment. The state recommends that hotels engage in the following activities:
 ·       Provide hotel guests with questionnaires to monitor the type of activities they have participated in and if they have presented any symptoms.
·       Establish stations at the main entrance for a temperature check prior to check-in
·       Place antibacterial gel on access doors
·       Avoid crowding of guests inside the hotel in common areas and maintain social distancing during check-in
·       Encourage payment with card or mobile apps rather than cash
·       Use chemical products for proper disinfection of the rooms and common areas, as well as steam cleaning systems with chlorine or UV lamps
·       Emphasize the disinfection of spaces such as lobby, corridors, common areas and disinfection in rooms through the following measures:
   ✓   Floors: every two hours
   ✓   Elevators: disinfect buttons every hour
   ✓   Door handles, railings and similar objects: every hour
   ✓   Common bathrooms: every hour
   ✓   Common or public telephones, every 2 hours
   ✓   Reinforce the cleaning of places such as elevators, gyms, pools and spas
·       Verify that all spaces have strict capacity limitations that reduce capacity by at least 50% 
 
Hotels of international chains enhance the protocols established by the Jalisco Government with their own corporate protocols.